Cancellation policy
Applies to all orders on gevilo.com.
PART 1 — ONE-TIME ORDERS
Cancellation & Modification Policy
Once your order is submitted, it is immediately sent to our fulfillment facility to ensure fast processing. Therefore, cancellations cannot be accepted once the order has been placed.
If you need to make changes to your order, please contact us within 2 hours of placing your order via our Contact Us page. After this time, the order will be locked for processing and cannot be modified.
Please note that orders placed during peak seasons or promotional periods may experience longer processing times.
PART 2 — HOW YOUR SUBSCRIPTION WORKS
When you select a Subscribe & Save option at checkout, you agree to a recurring delivery and billing schedule. Your saved payment method will be automatically charged at the agreed subscription price at the start of each billing cycle, and your order will ship according to your selected delivery interval (e.g., every 30, 60, or 90 days).
By completing your subscription purchase, you authorize Gevilo® to charge your payment method on a recurring basis until you affirmatively cancel using one of the methods in Part 3 below.
2.1 Subscription Pricing
Your locked-in subscription price will not change without 14 days' advance written notice sent to your email address on file. If we notify you of a price change, you may cancel before the new price takes effect with no penalty or fees.
PART 3 — HOW TO CANCEL YOUR SUBSCRIPTION
Gevilo® means it when we say "Cancel Anytime." Below are your guaranteed cancellation options. We will never use retention scripts, hidden steps, or barriers to prevent you from cancelling.
Option A — Customer Portal (Fastest)
- Log in to your account at gevilo.com
- Navigate to "Manage Subscription"
- Click "Cancel Subscription" and confirm
Cancellation takes effect immediately; confirmation email sent within minutes.
Option B — Email
Email our support team with the subject line "Cancel Subscription." Include your order number and the email address used at purchase. We will confirm cancellation within 1 business day.
Option C — Contact Form
Contact our support team via the Contact Us page on gevilo.com. No scripts, no retention loops — if you want to cancel, we cancel.
CANCELLATION DEADLINE: You must cancel at least 24 hours before your next scheduled billing date to avoid being charged for the upcoming cycle. Cancellations received after this window will apply to the following cycle; the already-processed order will ship as scheduled.
3.1 What Happens After You Cancel
- You receive a cancellation confirmation email immediately
- Any already-processed or already-shipped order will continue to arrive as scheduled
- You will not be charged again after the confirmed cancellation date
- Your account remains active and you may re-subscribe at any time
3.2 Skip or Pause a Shipment
You may skip or delay any upcoming order through your customer portal up to 24 hours before the scheduled billing date. There is no limit on the number of times you may skip or pause your subscription.
PART 4 — REFUNDS
Gevilo® offers a 90-day money-back guarantee on eligible orders. For all other refund situations on both one-time and subscription orders, the following terms apply:
| Scenario | Refund Treatment |
|---|---|
| Order charged but not yet shipped | Contact support as soon as possible. If the order has not yet shipped, a full refund will be issued. |
| Damaged or incorrect item received | Full replacement issued. Photo documentation may be requested. |
| Unauthorized or unrecognized charge | Full refund issued after verification. Contact support immediately. |
4.1 How to Request a Refund
- Email our support team or use the Contact Us page
- Provide your order number and the email address used at purchase
- Briefly describe the issue
We will respond within 1 business day.
4.2 Refund Timeline
Approved refunds are returned to your original payment method within 5–7 business days of approval. Depending on your bank, funds may take an additional 2–5 business days to appear on your statement.
4.3 What Is Not Refundable
- Change-of-mind cancellations on orders that have already shipped (outside the 90-day money-back guarantee)
- Subscription orders cancelled after the 24-hour pre-billing deadline where the order has already processed and shipped
Note: By completing your purchase, you agree to the policy stated above.